Frequently Asked Questions

Q: Do you offer free collection services?

A: Yes we offer a free collection service.

Q: What is the cut-off time for next day delivery?

A: The cut-off time for next day delivery is 8pm.

Q: Can I place an order over the phone?

A: Yes. If you have any questions or want to place an order over the phone you can call on us on the contact number provided.

Q: What should I do if I want to make changes to my order?

A: If you want to make a change to your order you can give us a call on our contact number and we will be happy to help.

Q: What is “Flowers by the Box”?

A: Flowers by the box is a convenient way to purchase fresh flowers in bulk, perfect for events, weddings, DIY arrangements, or just filling your home with blooms. Each box is packed with fresh, high quality flowers delivered straight to your door.

Q: How do I place an order?

A: Simply browse our collection, choose your desired flowers and box size and add them to your cart. Follow the checkout process to complete your order.

Q: How fresh are the flowers?

A: Our flowers are sourced directly from Holland and are delivered to you shortly after harvest to ensure maximum freshness and longevity.

Q: How should I care for my flowers?

A: Each box includes a flower care guide to help you maximise their freshness and longevity. Basic care includes trimming stems, using fresh water, placing them in a cool environment.

Q: What if I’m not satisfied with my order?

A: Your satisfaction is our priority. If there’s an issue with your order, please contact us within 24 hours of delivery, and we’ll make it right.